SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3625 | Oct 13 | Airtel | Success Rate | 95.0% | 93.2% | 177 | QUEUED | CLOSED |
| SLB-20261013-3624 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 157 | QUEUED | CLOSED |
| SLB-20261013-3623 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3622 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 145 | QUEUED | CLOSED |
| SLB-20261013-3621 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 171 | QUEUED | CLOSED |
| SLB-20261013-3620 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.7% | 160 | QUEUED | CLOSED |
| SLB-20261013-3619 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.4% | 142 | QUEUED | CLOSED |
| SLB-20261013-3618 | Oct 13 | Glo | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3617 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 178 | QUEUED | CLOSED |
| SLB-20261013-3616 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 156 | QUEUED | CLOSED |
| SLB-20261013-3615 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.9% | 155 | QUEUED | CLOSED |
| SLB-20261013-3614 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 150 | QUEUED | CLOSED |
| SLB-20261013-3613 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 172 | QUEUED | CLOSED |
| SLB-20261013-3612 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.6% | 166 | QUEUED | CLOSED |
| SLB-20261013-3611 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.1% | 152 | QUEUED | CLOSED |
| SLB-20261013-3610 | Oct 13 | Glo | Success Rate | 95.0% | 94.0% | 155 | QUEUED | CLOSED |
| SLB-20261013-3609 | Oct 13 | Airtel | Success Rate | 95.0% | 93.2% | 178 | QUEUED | CLOSED |
| SLB-20261013-3608 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 158 | QUEUED | CLOSED |
| SLB-20261013-3607 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3606 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:07:29 | VAS-1792260448-29DB666B33E4 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 19:07:24 | VAS-1792260443-BEEB17E98F44 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 19:07:15 | VAS-1791385917-1EEF5AD0DCD2 | MERCHANT | TXN_COMPLETION | 874527.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 19:07:05 | VAS-1792260424-90ECED241A30 | TELCO | TXN_COMPLETION | 740.63ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:07:05 | VAS-1792260424-90ECED241A30 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:07:00 | VAS-1792260419-D3C506A85565 | AGGREGATOR | TXN_COMPLETION | 982.37ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:07:00 | VAS-1792260419-D3C506A85565 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:06:45 | VAS-1792260404-08762AFB53B9 | TELCO | TXN_COMPLETION | 884.80ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 19:06:45 | VAS-1792260404-08762AFB53B9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 19:06:42 | VAS-1792260399-7BFA21DE16ED | AGGREGATOR | TXN_COMPLETION | 2318.64ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 19:06:25 | VAS-1791256178-F0AC1387729C | MERCHANT | TXN_COMPLETION | 1004212.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 19:06:21 | VAS-1792260380-28FFA2B7CEB6 | AGGREGATOR | TXN_COMPLETION | 1391.65ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 19:06:21 | VAS-1792260380-28FFA2B7CEB6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 19:06:07 | VAS-1791189294-6AC7A8262445 | MERCHANT | TXN_COMPLETION | 1071078.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 19:05:56 | VAS-1792260355-31586E44C7CC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:05:53 | VAS-1792260350-D3230C25EFAF | TELCO | TXN_COMPLETION | 931.60ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 19:05:53 | VAS-1792260350-D3230C25EFAF | AGGREGATOR | TXN_COMPLETION | 1906.96ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 19:05:53 | VAS-1792260350-D3230C25EFAF | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 19:05:37 | VAS-1792260335-4D92C2A1942D | AGGREGATOR | TXN_COMPLETION | 692.96ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 19:05:27 | VAS-1792260326-B46A36695716 | TELCO | TXN_COMPLETION | 1348.77ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |