SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3565 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.6% | 173 | QUEUED | CLOSED |
| SLB-20261012-3564 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.4% | 176 | QUEUED | CLOSED |
| SLB-20261012-3563 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.9% | 157 | QUEUED | CLOSED |
| SLB-20261012-3562 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261012-3561 | Oct 12 | Airtel | Success Rate | 95.0% | 94.1% | 158 | QUEUED | CLOSED |
| SLB-20261012-3560 | Oct 12 | MTN | Success Rate | 95.0% | 93.7% | 168 | QUEUED | CLOSED |
| SLB-20261012-3559 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 149 | QUEUED | CLOSED |
| SLB-20261012-3558 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 150 | QUEUED | CLOSED |
| SLB-20261012-3557 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 175 | QUEUED | CLOSED |
| SLB-20261012-3556 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 181 | QUEUED | CLOSED |
| SLB-20261012-3555 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.8% | 162 | QUEUED | CLOSED |
| SLB-20261012-3554 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 158 | QUEUED | CLOSED |
| SLB-20261012-3553 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3552 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 171 | QUEUED | CLOSED |
| SLB-20261012-3551 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 154 | QUEUED | CLOSED |
| SLB-20261012-3550 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 152 | QUEUED | CLOSED |
| SLB-20261012-3549 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3548 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.3% | 181 | QUEUED | CLOSED |
| SLB-20261012-3547 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.7% | 165 | QUEUED | CLOSED |
| SLB-20261012-3546 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 159 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:30:02 | VAS-1792250999-F64477AF2ED7 | TELCO | TXN_COMPLETION | 2347.81ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 16:30:02 | VAS-1792250999-F64477AF2ED7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 16:29:50 | VAS-1792250989-DB074F3D3658 | TELCO | TXN_COMPLETION | 1010.06ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 16:29:50 | VAS-1792250989-DB074F3D3658 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 16:29:45 | VAS-1792250984-7659178F1B28 | AGGREGATOR | TXN_COMPLETION | 412.68ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 16:29:45 | VAS-1792250984-7659178F1B28 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 16:29:43 | VAS-1792250979-0AF54A322521 | TELCO | TXN_COMPLETION | 1486.97ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 16:29:43 | VAS-1792250979-0AF54A322521 | AGGREGATOR | TXN_COMPLETION | 2427.33ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 16:29:43 | VAS-1792250979-0AF54A322521 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 16:29:36 | VAS-1792250974-817B33F2C350 | TELCO | TXN_COMPLETION | 1697.32ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 16:29:22 | VAS-1792250960-A8DD58FFD982 | TELCO | TXN_COMPLETION | 1412.59ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 16:29:22 | VAS-1792250960-A8DD58FFD982 | AGGREGATOR | TXN_COMPLETION | 904.12ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 16:29:22 | VAS-1792250960-A8DD58FFD982 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 16:29:17 | VAS-1792250955-31D9C0886DB6 | TELCO | TXN_COMPLETION | 2267.45ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 16:29:17 | VAS-1792250955-31D9C0886DB6 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 16:29:05 | VAS-1792250945-271316152948 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:29:01 | VAS-1792250940-980845EBCD20 | TELCO | TXN_COMPLETION | 965.53ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 16:29:01 | VAS-1792250940-980845EBCD20 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 16:28:57 | VAS-1792250935-EE6AE2AC9F2A | AGGREGATOR | TXN_COMPLETION | 1410.85ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:28:57 | VAS-1792250935-EE6AE2AC9F2A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |