SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:44:00 | VAS-1792262639-E0C9D92AC429 | TELCO | TXN_COMPLETION | 880.24ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 19:44:00 | VAS-1792262639-E0C9D92AC429 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 19:43:54 | VAS-1792262634-D368D80C6F8E | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 19:43:41 | VAS-1792262619-5D5D9ECFE847 | AGGREGATOR | TXN_COMPLETION | 1530.77ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 19:43:32 | VAS-1792262610-B3DB77D23C8C | AGGREGATOR | TXN_COMPLETION | 1883.67ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:43:25 | VAS-1792262605-DBE548B6E1E0 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 19:43:12 | VAS-1792262590-A5190FBC0EF8 | AGGREGATOR | TXN_COMPLETION | 1911.75ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 19:43:12 | VAS-1792262590-A5190FBC0EF8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 19:43:08 | VAS-1792262585-3D680B8E1C8C | TELCO | TXN_COMPLETION | 2247.36ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:43:08 | VAS-1792262585-3D680B8E1C8C | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:42:52 | VAS-1791095261-212CBC1A8863 | AGGREGATOR | TXN_COMPLETION | 413.06ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:42:52 | VAS-1791095261-212CBC1A8863 | MERCHANT | TXN_COMPLETION | 1167315.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:42:27 | VAS-1792262546-F472C4508750 | TELCO | TXN_COMPLETION | 1125.30ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 19:41:47 | VAS-1792262506-DF9484A9EC28 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 19:41:37 | VAS-1792262497-1558FCEE310B | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:41:32 | VAS-1792262492-80A72B0B0EA7 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 19:41:27 | VAS-1792262487-88EC70CB5A84 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 19:41:13 | VAS-1792262472-37D160931010 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 19:41:04 | VAS-1792262462-1BF42B9732F3 | AGGREGATOR | TXN_COMPLETION | 1212.34ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 19:41:04 | VAS-1792262462-1BF42B9732F3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |