SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3505 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 166 | QUEUED | CLOSED |
| SLB-20261012-3504 | Oct 12 | MTN | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261012-3503 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20261012-3502 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 170 | QUEUED | CLOSED |
| SLB-20261012-3501 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 178 | QUEUED | CLOSED |
| SLB-20261012-3500 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3499 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261012-3498 | Oct 12 | Glo | Success Rate | 95.0% | 94.0% | 162 | QUEUED | CLOSED |
| SLB-20261012-3497 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 163 | QUEUED | CLOSED |
| SLB-20261012-3496 | Oct 12 | MTN | Success Rate | 95.0% | 93.6% | 174 | QUEUED | CLOSED |
| SLB-20261012-3495 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261012-3494 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261012-3493 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261012-3492 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.2% | 183 | QUEUED | CLOSED |
| SLB-20261012-3491 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 183 | QUEUED | CLOSED |
| SLB-20261012-3490 | Oct 12 | Glo | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20261012-3489 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
| SLB-20261012-3488 | Oct 12 | MTN | Success Rate | 95.0% | 93.3% | 180 | QUEUED | CLOSED |
| SLB-20261012-3487 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20261012-3486 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 167 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:16:43 | VAS-1792243001-ADDE7F1C856E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 14:16:36 | VAS-1792242996-471325A303BF | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 14:16:27 | VAS-1792242986-CC62B953EB10 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 14:16:14 | VAS-1792242971-AFEF53B95874 | AGGREGATOR | TXN_COMPLETION | 2260.26ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 14:16:14 | VAS-1792242971-AFEF53B95874 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 14:16:04 | VAS-1792242962-FFC538887B65 | TELCO | TXN_COMPLETION | 1617.28ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 14:15:57 | VAS-1792242957-0AF964F827EE | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 14:15:54 | VAS-1792242952-2DB9C39456D2 | AGGREGATOR | TXN_COMPLETION | 2035.86ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:15:45 | VAS-1792242942-AFF8C3A53EE5 | AGGREGATOR | TXN_COMPLETION | 2527.86ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:15:45 | VAS-1792242942-AFF8C3A53EE5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:15:40 | VAS-1792242937-BD5A47416931 | AGGREGATOR | TXN_COMPLETION | 2196.50ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 14:15:34 | VAS-1792242932-AF0825CD7C19 | TELCO | TXN_COMPLETION | 1913.92ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 14:15:34 | VAS-1792242932-AF0825CD7C19 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 14:15:29 | VAS-1792242927-CFCF2EA5FBA1 | TELCO | TXN_COMPLETION | 2036.91ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 14:15:29 | VAS-1792242927-CFCF2EA5FBA1 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 14:15:25 | VAS-1790655716-E52C37BF2159 | MERCHANT | TXN_COMPLETION | 1587212.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:15:24 | VAS-1792242922-54D216EF8A53 | AGGREGATOR | TXN_COMPLETION | 1609.32ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:15:18 | VAS-1792242918-A5C370149702 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 14:15:17 | VAS-1792242913-DD2A24AFC06C | AGGREGATOR | TXN_COMPLETION | 2366.15ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 14:15:17 | VAS-1792242913-DD2A24AFC06C | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |