SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
Loading real-time MNO health...
SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3485 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3484 | Oct 12 | Primus VAS | Success Rate | 95.0% | 92.9% | 191 | QUEUED | CLOSED |
| SLB-20261012-3483 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.3% | 182 | QUEUED | CLOSED |
| SLB-20261012-3482 | Oct 12 | Glo | Success Rate | 95.0% | 94.2% | 158 | QUEUED | CLOSED |
| SLB-20261012-3481 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 167 | QUEUED | CLOSED |
| SLB-20261012-3480 | Oct 12 | MTN | Success Rate | 95.0% | 93.5% | 176 | QUEUED | CLOSED |
| SLB-20261012-3479 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20261012-3478 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261012-3477 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.7% | 168 | QUEUED | CLOSED |
| SLB-20261012-3476 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.0% | 190 | QUEUED | CLOSED |
| SLB-20261012-3475 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.0% | 189 | QUEUED | CLOSED |
| SLB-20261012-3474 | Oct 12 | Glo | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261012-3473 | Oct 12 | Airtel | Success Rate | 95.0% | 93.8% | 166 | QUEUED | CLOSED |
| SLB-20261012-3472 | Oct 12 | MTN | Success Rate | 95.0% | 93.7% | 173 | QUEUED | CLOSED |
| SLB-20261012-3471 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.4% | 150 | QUEUED | CLOSED |
| SLB-20261012-3470 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 168 | QUEUED | CLOSED |
| SLB-20261012-3469 | Oct 12 | NexBridge | Success Rate | 95.0% | 93.8% | 166 | QUEUED | CLOSED |
| SLB-20261012-3468 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.0% | 189 | QUEUED | CLOSED |
| SLB-20261012-3467 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.1% | 190 | QUEUED | CLOSED |
| SLB-20261012-3466 | Oct 12 | Glo | Success Rate | 95.0% | 94.5% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:22:06 | VAS-1792243325-72F1255DD877 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:22:01 | VAS-1792243320-17F66F85BCE4 | AGGREGATOR | TXN_COMPLETION | 411.28ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 14:21:58 | VAS-1792243315-800967C5C581 | TELCO | TXN_COMPLETION | 653.70ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:58 | VAS-1792243315-800967C5C581 | AGGREGATOR | TXN_COMPLETION | 1828.70ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:58 | VAS-1792243315-800967C5C581 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:51 | VAS-1792243311-71C74A100A50 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:21:44 | VAS-1792243301-97BC3567B633 | TELCO | TXN_COMPLETION | 2056.60ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:44 | VAS-1792243301-97BC3567B633 | AGGREGATOR | TXN_COMPLETION | 963.82ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:44 | VAS-1792243301-97BC3567B633 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:36 | VAS-1792243296-6BB47194804E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:21:31 | VAS-1792243291-F0AC9EA7FB86 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:21:13 | VAS-1792243271-33397C3BE297 | TELCO | TXN_COMPLETION | 1255.47ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 14:21:13 | VAS-1792243271-33397C3BE297 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 14:21:07 | VAS-1792243266-9C9B28A314D1 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:20:54 | VAS-1792243252-423AA4FE6826 | TELCO | TXN_COMPLETION | 2023.02ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 14:20:54 | VAS-1792243252-423AA4FE6826 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 14:20:42 | VAS-1792243242-CA5EDA4DC390 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 14:20:32 | VAS-1792243232-9EAEC9892831 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 14:20:18 | VAS-1792243217-22E49C823885 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 14:20:17 | VAS-1792243212-DA91FB07797E | TELCO | TXN_COMPLETION | 2336.74ms | 500.00ms | Union Bank | Primus VAS | MTN |