SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4725 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.5% | 134 | QUEUED | OPEN |
| SLB-20261018-4724 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 117 | QUEUED | OPEN |
| SLB-20261018-4723 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 107 | QUEUED | OPEN |
| SLB-20261018-4722 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 131 | QUEUED | OPEN |
| SLB-20261018-4721 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 104 | QUEUED | OPEN |
| SLB-20261018-4720 | Oct 18 | Airtel | Success Rate | 95.0% | 93.2% | 122 | QUEUED | OPEN |
| SLB-20261018-4719 | Oct 18 | MTN | Success Rate | 95.0% | 93.7% | 112 | QUEUED | OPEN |
| SLB-20261018-4718 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261018-4717 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 137 | QUEUED | CLOSED |
| SLB-20261018-4716 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261018-4715 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261018-4714 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.7% | 140 | QUEUED | CLOSED |
| SLB-20261018-4713 | Oct 18 | Glo | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261018-4712 | Oct 18 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261018-4711 | Oct 18 | MTN | Success Rate | 95.0% | 93.8% | 118 | QUEUED | CLOSED |
| SLB-20261018-4710 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.7% | 128 | QUEUED | CLOSED |
| SLB-20261018-4709 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 145 | QUEUED | CLOSED |
| SLB-20261018-4708 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.6% | 134 | QUEUED | CLOSED |
| SLB-20261018-4707 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261018-4706 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:18:27 | VAS-1792243104-7B5BAFA52252 | TELCO | TXN_COMPLETION | 2433.45ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 14:18:27 | VAS-1792243104-7B5BAFA52252 | AGGREGATOR | TXN_COMPLETION | 403.17ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 14:18:22 | VAS-1792243099-1BBCBB1F636C | TELCO | TXN_COMPLETION | 2312.73ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 14:18:22 | VAS-1792243099-1BBCBB1F636C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 14:18:00 | VAS-1792243079-C2B518DF08E0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 14:17:56 | VAS-1792243075-374C9A3EFB15 | TELCO | TXN_COMPLETION | 1131.63ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 14:17:50 | VAS-1792243070-D33A79928486 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 14:17:45 | VAS-1792243065-4F3120F853AA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 14:17:40 | VAS-1792243060-D65DFEB04E7C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 14:17:21 | VAS-1792243040-06EA9F856506 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 14:17:18 | VAS-1792243037-E216EF0DC839 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 14:17:11 | VAS-1792243030-FCFC0D0452E0 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:17:07 | VAS-1792243026-07006C0026DE | AGGREGATOR | TXN_COMPLETION | 1383.83ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 14:17:07 | VAS-1792243026-07006C0026DE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 14:17:04 | VAS-1792243021-124C12525852 | TELCO | TXN_COMPLETION | 503.30ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:17:04 | VAS-1792243021-124C12525852 | AGGREGATOR | TXN_COMPLETION | 2709.44ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:17:04 | VAS-1792243021-124C12525852 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:16:47 | VAS-1792243006-BB0179B491AA | AGGREGATOR | TXN_COMPLETION | 940.22ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 14:16:47 | VAS-1792243006-BB0179B491AA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 14:16:43 | VAS-1792243001-ADDE7F1C856E | AGGREGATOR | TXN_COMPLETION | 2060.28ms | 400.00ms | GTBank | NexBridge | MTN |