SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3425 | Oct 12 | Airtel | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3424 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20261012-3423 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261012-3422 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20261012-3421 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.2% | 147 | QUEUED | CLOSED |
| SLB-20261012-3420 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 168 | QUEUED | CLOSED |
| SLB-20261012-3419 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261012-3418 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20261012-3417 | Oct 12 | Airtel | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261012-3416 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261012-3415 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261012-3414 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 153 | QUEUED | CLOSED |
| SLB-20261012-3413 | Oct 12 | NexBridge | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20261012-3412 | Oct 12 | Primus VAS | Success Rate | 95.0% | 93.5% | 167 | QUEUED | CLOSED |
| SLB-20261012-3411 | Oct 12 | 9Mobile | Success Rate | 95.0% | 93.1% | 177 | QUEUED | CLOSED |
| SLB-20261012-3410 | Oct 12 | Glo | Success Rate | 95.0% | 94.4% | 143 | QUEUED | CLOSED |
| SLB-20261012-3409 | Oct 12 | Airtel | Success Rate | 95.0% | 93.9% | 150 | QUEUED | CLOSED |
| SLB-20261012-3408 | Oct 12 | MTN | Success Rate | 95.0% | 94.2% | 149 | QUEUED | CLOSED |
| SLB-20261012-3407 | Oct 12 | Telcos Direct | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261012-3406 | Oct 12 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:02:01 | VAS-1792256518-EC6D3D6333CC | TELCO | TXN_COMPLETION | 1542.81ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 18:02:01 | VAS-1792256518-EC6D3D6333CC | AGGREGATOR | TXN_COMPLETION | 1511.91ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 18:02:01 | VAS-1792256518-EC6D3D6333CC | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 18:01:49 | VAS-1792256508-D4436C424D5D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 18:01:41 | VAS-1792256498-5235D3762495 | TELCO | TXN_COMPLETION | 861.79ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 18:01:41 | VAS-1792256498-5235D3762495 | AGGREGATOR | TXN_COMPLETION | 1412.75ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 18:01:19 | VAS-1792256479-FF2436001468 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 18:01:16 | VAS-1792256474-04B9D406A3BA | AGGREGATOR | TXN_COMPLETION | 1585.21ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:01:16 | VAS-1792256474-04B9D406A3BA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:01:10 | VAS-1792256469-1E9156890DB4 | AGGREGATOR | TXN_COMPLETION | 1323.72ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 18:01:10 | VAS-1792256469-1E9156890DB4 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 18:00:45 | VAS-1792256444-C7473ADB478A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 18:00:41 | VAS-1792256439-E5268A628796 | TELCO | TXN_COMPLETION | 1344.61ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 18:00:41 | VAS-1792256439-E5268A628796 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 18:00:30 | VAS-1792256429-1E9E97365E0A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 18:00:13 | VAS-1792256410-BD7F61FC2FAA | TELCO | TXN_COMPLETION | 554.57ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 18:00:13 | VAS-1792256410-BD7F61FC2FAA | AGGREGATOR | TXN_COMPLETION | 2045.69ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 18:00:13 | VAS-1792256410-BD7F61FC2FAA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 18:00:09 | VAS-1792256405-BB5DA1BAF017 | TELCO | TXN_COMPLETION | 2705.26ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 18:00:09 | VAS-1792256405-BB5DA1BAF017 | AGGREGATOR | TXN_COMPLETION | 951.86ms | 400.00ms | MoMo PSB | NexBridge | Airtel |