SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3385 | Oct 12 | Airtel | Success Rate | 95.0% | 93.7% | 151 | QUEUED | CLOSED |
| SLB-20261012-3384 | Oct 12 | MTN | Success Rate | 95.0% | 94.3% | 140 | QUEUED | CLOSED |
| SLB-20261011-3383 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 140 | QUEUED | OPEN |
| SLB-20261011-3382 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 150 | QUEUED | OPEN |
| SLB-20261011-3381 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 129 | QUEUED | OPEN |
| SLB-20261011-3380 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.2% | 166 | QUEUED | OPEN |
| SLB-20261011-3379 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.3% | 165 | QUEUED | OPEN |
| SLB-20261011-3378 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 136 | QUEUED | OPEN |
| SLB-20261011-3377 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 150 | QUEUED | OPEN |
| SLB-20261011-3376 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | OPEN |
| SLB-20261011-3375 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 139 | QUEUED | CLOSED |
| SLB-20261011-3374 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261011-3373 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20261011-3372 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261011-3371 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 160 | QUEUED | CLOSED |
| SLB-20261011-3370 | Oct 11 | Glo | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261011-3369 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261011-3368 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261011-3367 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261011-3366 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 145 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:23:54 | VAS-1792319033-DC0503EF4009 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 11:23:31 | VAS-1792319010-89A2EADD61B7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:23:17 | VAS-1792318996-CF5B4A17D807 | TELCO | TXN_COMPLETION | 1253.72ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 11:23:02 | VAS-1792318981-3E63971A5BB9 | AGGREGATOR | TXN_COMPLETION | 463.56ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 11:23:02 | VAS-1792318981-3E63971A5BB9 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 11:22:48 | VAS-1792318966-A7279B638170 | AGGREGATOR | TXN_COMPLETION | 2096.82ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 11:22:48 | VAS-1792318966-A7279B638170 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 11:22:32 | VAS-1792318951-6E19E78FCA8D | TELCO | TXN_COMPLETION | 931.25ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 11:22:32 | VAS-1792318951-6E19E78FCA8D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 11:22:04 | VAS-1792318922-D878C629791B | AGGREGATOR | TXN_COMPLETION | 2068.59ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 11:21:55 | VAS-1792318914-B42118D5B0AF | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 11:21:40 | VAS-1792318899-A1ABBB2B7DB3 | TELCO | TXN_COMPLETION | 675.02ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 11:21:32 | VAS-1792318892-09190831C053 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:21:18 | VAS-1792318877-21390D66CFB3 | TELCO | TXN_COMPLETION | 883.93ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:21:03 | VAS-1792318862-7FF1E42C26CD | AGGREGATOR | TXN_COMPLETION | 439.98ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:20:41 | VAS-1792318840-E4DF86FBBB25 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 11:20:33 | VAS-1792318833-9ED18B2A6CF7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:20:19 | VAS-1792318818-289F3CAE4F44 | AGGREGATOR | TXN_COMPLETION | 400.25ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 11:20:19 | VAS-1792318818-289F3CAE4F44 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 11:20:11 | VAS-1792318811-442C8534563D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |