SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3385 | Oct 12 | Airtel | Success Rate | 95.0% | 93.7% | 151 | QUEUED | CLOSED |
| SLB-20261012-3384 | Oct 12 | MTN | Success Rate | 95.0% | 94.3% | 140 | QUEUED | CLOSED |
| SLB-20261011-3383 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 140 | QUEUED | OPEN |
| SLB-20261011-3382 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 150 | QUEUED | OPEN |
| SLB-20261011-3381 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 129 | QUEUED | OPEN |
| SLB-20261011-3380 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.2% | 166 | QUEUED | OPEN |
| SLB-20261011-3379 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.3% | 165 | QUEUED | OPEN |
| SLB-20261011-3378 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 136 | QUEUED | OPEN |
| SLB-20261011-3377 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 150 | QUEUED | OPEN |
| SLB-20261011-3376 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | OPEN |
| SLB-20261011-3375 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 139 | QUEUED | CLOSED |
| SLB-20261011-3374 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261011-3373 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20261011-3372 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261011-3371 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 160 | QUEUED | CLOSED |
| SLB-20261011-3370 | Oct 11 | Glo | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261011-3369 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261011-3368 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261011-3367 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261011-3366 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 145 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:40:46 | VAS-1792284046-B5400F98C1B4 | AGGREGATOR | TXN_COMPLETION | 401.98ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 01:40:46 | VAS-1792284046-B5400F98C1B4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 01:40:44 | VAS-1792284041-691F1F074D69 | TELCO | TXN_COMPLETION | 2410.54ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 01:40:44 | VAS-1792284041-691F1F074D69 | AGGREGATOR | TXN_COMPLETION | 1196.33ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 01:40:36 | VAS-1792284036-CCC7C410E766 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 01:40:33 | VAS-1792284031-8047A9A78048 | AGGREGATOR | TXN_COMPLETION | 1839.38ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 01:40:33 | VAS-1792284031-8047A9A78048 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 01:40:18 | VAS-1792284016-969CDE0CBFF2 | AGGREGATOR | TXN_COMPLETION | 1341.83ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 01:40:03 | VAS-1792284002-AEEAD3AA16BF | TELCO | TXN_COMPLETION | 574.46ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:40:03 | VAS-1792284002-AEEAD3AA16BF | AGGREGATOR | TXN_COMPLETION | 468.32ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:40:03 | VAS-1792284002-AEEAD3AA16BF | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:39:52 | VAS-1792283991-70057A71A39D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:39:47 | VAS-1792283986-D063E190E189 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 01:39:45 | VAS-1792283981-E9C93EF68847 | TELCO | TXN_COMPLETION | 1436.06ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:39:45 | VAS-1792283981-E9C93EF68847 | AGGREGATOR | TXN_COMPLETION | 1736.38ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:39:45 | VAS-1792283981-E9C93EF68847 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:39:37 | VAS-1792283977-89D8E14007F0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 01:39:29 | VAS-1792283967-FEE6ED0F3196 | AGGREGATOR | TXN_COMPLETION | 2181.85ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 01:39:29 | VAS-1792283967-FEE6ED0F3196 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 01:39:23 | VAS-1792283962-27E18834B380 | AGGREGATOR | TXN_COMPLETION | 993.20ms | 400.00ms | Opay | Primus VAS | Airtel |