SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3385 | Oct 12 | Airtel | Success Rate | 95.0% | 93.7% | 151 | QUEUED | CLOSED |
| SLB-20261012-3384 | Oct 12 | MTN | Success Rate | 95.0% | 94.3% | 140 | QUEUED | CLOSED |
| SLB-20261011-3383 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 140 | QUEUED | OPEN |
| SLB-20261011-3382 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 150 | QUEUED | OPEN |
| SLB-20261011-3381 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 129 | QUEUED | OPEN |
| SLB-20261011-3380 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.2% | 166 | QUEUED | OPEN |
| SLB-20261011-3379 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.3% | 165 | QUEUED | OPEN |
| SLB-20261011-3378 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 136 | QUEUED | OPEN |
| SLB-20261011-3377 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 150 | QUEUED | OPEN |
| SLB-20261011-3376 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | OPEN |
| SLB-20261011-3375 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 139 | QUEUED | CLOSED |
| SLB-20261011-3374 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261011-3373 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20261011-3372 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261011-3371 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 160 | QUEUED | CLOSED |
| SLB-20261011-3370 | Oct 11 | Glo | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261011-3369 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261011-3368 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261011-3367 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261011-3366 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 145 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:54:56 | VAS-1792270496-936A079D0647 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 21:54:51 | VAS-1792270491-D121A77D86FC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 21:54:47 | VAS-1792270486-DEB30C543000 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 21:54:37 | VAS-1792270476-2AA953ABA904 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 21:54:25 | VAS-1792270461-A3E903168917 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 21:54:17 | VAS-1792270456-BED2A6D4528F | TELCO | TXN_COMPLETION | 699.94ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 21:54:17 | VAS-1792270456-BED2A6D4528F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 21:54:12 | VAS-1792270452-7F40846AB83B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 21:54:02 | VAS-1792270442-12E0007D6489 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 21:53:57 | VAS-1792270437-1943ADBEA84D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 21:53:54 | VAS-1792270432-B2E4C5975B48 | TELCO | TXN_COMPLETION | 1532.91ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 21:53:44 | VAS-1792270422-F5A930ADC8DF | AGGREGATOR | TXN_COMPLETION | 1806.25ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 21:53:44 | VAS-1792270422-F5A930ADC8DF | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 21:53:24 | VAS-1792270402-094949FCE981 | TELCO | TXN_COMPLETION | 1135.46ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 21:53:24 | VAS-1792270402-094949FCE981 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 21:53:13 | VAS-1792270393-2675FB5B0F5B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:53:08 | VAS-1792270388-911C23BE02A9 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:53:05 | VAS-1792270383-B98D7FBA9594 | AGGREGATOR | TXN_COMPLETION | 1428.49ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 21:53:05 | VAS-1792270383-B98D7FBA9594 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 21:53:00 | VAS-1792270378-68AAAC52204E | TELCO | TXN_COMPLETION | 1021.19ms | 500.00ms | Opay | Telcos Direct | Glo |