SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3385 | Oct 12 | Airtel | Success Rate | 95.0% | 93.7% | 151 | QUEUED | CLOSED |
| SLB-20261012-3384 | Oct 12 | MTN | Success Rate | 95.0% | 94.3% | 140 | QUEUED | CLOSED |
| SLB-20261011-3383 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 140 | QUEUED | OPEN |
| SLB-20261011-3382 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 150 | QUEUED | OPEN |
| SLB-20261011-3381 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 129 | QUEUED | OPEN |
| SLB-20261011-3380 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.2% | 166 | QUEUED | OPEN |
| SLB-20261011-3379 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.3% | 165 | QUEUED | OPEN |
| SLB-20261011-3378 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 136 | QUEUED | OPEN |
| SLB-20261011-3377 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 150 | QUEUED | OPEN |
| SLB-20261011-3376 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | OPEN |
| SLB-20261011-3375 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 139 | QUEUED | CLOSED |
| SLB-20261011-3374 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261011-3373 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20261011-3372 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261011-3371 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 160 | QUEUED | CLOSED |
| SLB-20261011-3370 | Oct 11 | Glo | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261011-3369 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261011-3368 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261011-3367 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261011-3366 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 145 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:57:23 | VAS-1792267042-CE606FCE01A5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 20:57:19 | VAS-1792267039-D4689407F7B4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:57:10 | VAS-1792267028-E99646BD4C71 | TELCO | TXN_COMPLETION | 1030.03ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:57:10 | VAS-1792267028-E99646BD4C71 | AGGREGATOR | TXN_COMPLETION | 1251.80ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:57:10 | VAS-1792267028-E99646BD4C71 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:57:03 | VAS-1792267023-3202189259C6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 20:56:48 | VAS-1792267008-5FC20C559D1A | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 20:56:39 | VAS-1792266998-231870A0829A | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 20:56:19 | VAS-1792266979-927A67B7B3B9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 20:56:09 | VAS-1792266969-87D75BB3A9C1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 20:56:05 | VAS-1792266964-7E39AE732F43 | AGGREGATOR | TXN_COMPLETION | 416.18ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:56:05 | VAS-1792266964-7E39AE732F43 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:55:50 | VAS-1792266949-570F3107BCB2 | TELCO | TXN_COMPLETION | 828.57ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:55:50 | VAS-1792266949-570F3107BCB2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:55:40 | VAS-1792266939-D96FEC62A079 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:55:27 | VAS-1792266924-35C8D371982F | AGGREGATOR | TXN_COMPLETION | 2023.21ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:55:27 | VAS-1792266924-35C8D371982F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:55:21 | VAS-1792266920-4A7C42055979 | AGGREGATOR | TXN_COMPLETION | 789.61ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:55:05 | VAS-1792266905-53F9190C9610 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:54:53 | VAS-1792266890-BB07553A370A | TELCO | TXN_COMPLETION | 2173.94ms | 500.00ms | FirstBank | NexBridge | MTN |