SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261012-3385 | Oct 12 | Airtel | Success Rate | 95.0% | 93.7% | 151 | QUEUED | CLOSED |
| SLB-20261012-3384 | Oct 12 | MTN | Success Rate | 95.0% | 94.3% | 140 | QUEUED | CLOSED |
| SLB-20261011-3383 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 140 | QUEUED | OPEN |
| SLB-20261011-3382 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 150 | QUEUED | OPEN |
| SLB-20261011-3381 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 129 | QUEUED | OPEN |
| SLB-20261011-3380 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.2% | 166 | QUEUED | OPEN |
| SLB-20261011-3379 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.3% | 165 | QUEUED | OPEN |
| SLB-20261011-3378 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 136 | QUEUED | OPEN |
| SLB-20261011-3377 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 150 | QUEUED | OPEN |
| SLB-20261011-3376 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | OPEN |
| SLB-20261011-3375 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 139 | QUEUED | CLOSED |
| SLB-20261011-3374 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261011-3373 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.5% | 127 | QUEUED | CLOSED |
| SLB-20261011-3372 | Oct 11 | Primus VAS | Success Rate | 95.0% | 93.6% | 153 | QUEUED | CLOSED |
| SLB-20261011-3371 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.4% | 160 | QUEUED | CLOSED |
| SLB-20261011-3370 | Oct 11 | Glo | Success Rate | 95.0% | 94.8% | 126 | QUEUED | CLOSED |
| SLB-20261011-3369 | Oct 11 | Airtel | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261011-3368 | Oct 11 | MTN | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261011-3367 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 136 | QUEUED | CLOSED |
| SLB-20261011-3366 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 145 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:30:19 | VAS-1792265417-353A86B537CE | AGGREGATOR | TXN_COMPLETION | 1379.18ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 20:30:19 | VAS-1792265417-353A86B537CE | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 20:29:59 | VAS-1792265397-272666E99D1A | AGGREGATOR | TXN_COMPLETION | 2043.75ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 20:29:48 | VAS-1792265387-B3CE4AF9E09C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:29:45 | VAS-1792265382-A7E088402EB3 | TELCO | TXN_COMPLETION | 2404.97ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 20:29:45 | VAS-1792265382-A7E088402EB3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 20:29:39 | VAS-1792265377-FF8DF2ACDCDC | TELCO | TXN_COMPLETION | 1987.08ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:29:33 | VAS-1792265372-84FDB07A8794 | AGGREGATOR | TXN_COMPLETION | 1099.57ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 20:29:33 | VAS-1792265372-84FDB07A8794 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 20:29:08 | VAS-1792265348-1978C0BA72B8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:29:06 | VAS-1792265343-D69E41EDF4CF | TELCO | TXN_COMPLETION | 657.71ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:29:06 | VAS-1792265343-D69E41EDF4CF | AGGREGATOR | TXN_COMPLETION | 2249.94ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:29:06 | VAS-1792265343-D69E41EDF4CF | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:28:46 | VAS-1792265323-624E1A5CD202 | TELCO | TXN_COMPLETION | 2134.03ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:28:46 | VAS-1792265323-624E1A5CD202 | AGGREGATOR | TXN_COMPLETION | 857.76ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:28:46 | VAS-1792265323-624E1A5CD202 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:28:34 | VAS-1792265313-BA3F55F96B04 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 20:28:25 | VAS-1792265304-55AF25D9477C | TELCO | TXN_COMPLETION | 722.61ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 20:28:16 | VAS-1792265294-FC5B105603AB | AGGREGATOR | TXN_COMPLETION | 2055.71ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 20:28:16 | VAS-1792265294-FC5B105603AB | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |