SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3345 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 133 | QUEUED | CLOSED |
| SLB-20261011-3344 | Oct 11 | MTN | Success Rate | 95.0% | 94.2% | 130 | QUEUED | CLOSED |
| SLB-20261011-3343 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.2% | 131 | QUEUED | CLOSED |
| SLB-20261011-3342 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 138 | QUEUED | CLOSED |
| SLB-20261011-3341 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.6% | 117 | QUEUED | CLOSED |
| SLB-20261011-3340 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261011-3339 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 144 | QUEUED | CLOSED |
| SLB-20261011-3338 | Oct 11 | Glo | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261011-3337 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261011-3336 | Oct 11 | MTN | Success Rate | 95.0% | 94.3% | 125 | QUEUED | CLOSED |
| SLB-20261011-3335 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.1% | 133 | QUEUED | CLOSED |
| SLB-20261011-3334 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261011-3333 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.8% | 112 | QUEUED | CLOSED |
| SLB-20261011-3332 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261011-3331 | Oct 11 | 9Mobile | Success Rate | 95.0% | 93.6% | 141 | QUEUED | CLOSED |
| SLB-20261011-3330 | Oct 11 | Glo | Success Rate | 95.0% | 94.9% | 113 | QUEUED | CLOSED |
| SLB-20261011-3329 | Oct 11 | Airtel | Success Rate | 95.0% | 94.2% | 128 | QUEUED | CLOSED |
| SLB-20261011-3328 | Oct 11 | MTN | Success Rate | 95.0% | 94.2% | 127 | QUEUED | CLOSED |
| SLB-20261011-3327 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261011-3326 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:54:09 | VAS-1792310048-E116223AC929 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 08:53:55 | VAS-1791573766-50AB8BFEF600 | MERCHANT | TXN_COMPLETION | 736285.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:53:39 | VAS-1792310018-C2FEC0156BD9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 08:53:31 | VAS-1792310011-22B3E996BBF7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 08:53:28 | VAS-1792310003-EC3D281229B8 | AGGREGATOR | TXN_COMPLETION | 936.55ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 08:53:11 | VAS-1792309989-9161E8936CAE | AGGREGATOR | TXN_COMPLETION | 2423.42ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 08:53:02 | VAS-1792309981-AC408020BB1A | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 08:52:56 | VAS-1792309974-83B57ECF7605 | TELCO | TXN_COMPLETION | 1687.07ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 08:52:56 | VAS-1792309974-83B57ECF7605 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 08:52:32 | VAS-1792309951-7142B0D70E0B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 08:52:25 | VAS-1792309944-DCEEB963954E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 08:52:17 | VAS-1792309937-0C4D3F1C533B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 08:52:03 | VAS-1792309922-489AE588950D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 08:51:49 | VAS-1792309907-01205A3FA9F3 | TELCO | TXN_COMPLETION | 1533.07ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 08:51:49 | VAS-1792309907-01205A3FA9F3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 08:51:33 | VAS-1792309892-C5C129B71DA2 | AGGREGATOR | TXN_COMPLETION | 408.10ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 08:51:33 | VAS-1792309892-C5C129B71DA2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 08:51:05 | VAS-1790823965-4E5DC23D21BA | AGGREGATOR | TXN_COMPLETION | 447.38ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 08:51:05 | VAS-1790823965-4E5DC23D21BA | MERCHANT | TXN_COMPLETION | 1485911.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 08:51:05 | VAS-1792309863-1765CE945F9B | AGGREGATOR | TXN_COMPLETION | 2143.08ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |