SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:29:26 | VAS-1792290566-F3F81043509C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 03:29:14 | VAS-1792290551-7B90A9644F43 | AGGREGATOR | TXN_COMPLETION | 2347.05ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 03:29:14 | VAS-1792290551-7B90A9644F43 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 03:29:07 | VAS-1792290546-9F5D9400B58A | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 03:29:02 | VAS-1792272412-10CAD1ED366D | TELCO | TXN_COMPLETION | 18128689.94ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:29:02 | VAS-1792272412-10CAD1ED366D | AGGREGATOR | TXN_COMPLETION | 1410.39ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:29:02 | VAS-1792272412-10CAD1ED366D | MERCHANT | TXN_COMPLETION | 18138.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:28:39 | VAS-1792290517-519C9B3E1F94 | AGGREGATOR | TXN_COMPLETION | 2126.43ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:28:39 | VAS-1792290517-519C9B3E1F94 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:28:34 | VAS-1792290512-E259997733D8 | AGGREGATOR | TXN_COMPLETION | 1437.25ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:28:19 | VAS-1792290497-4243B22E0A20 | TELCO | TXN_COMPLETION | 1742.69ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 03:28:19 | VAS-1792290497-4243B22E0A20 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 03:28:03 | VAS-1792290483-2C84413F25C5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 03:27:54 | VAS-1792290473-FCDCA382F212 | AGGREGATOR | TXN_COMPLETION | 967.00ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:27:50 | VAS-1792290468-341035EDB2A9 | AGGREGATOR | TXN_COMPLETION | 2090.98ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 03:27:50 | VAS-1792290468-341035EDB2A9 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 03:27:45 | VAS-1792290463-3D4C015A197F | AGGREGATOR | TXN_COMPLETION | 1610.86ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 03:27:45 | VAS-1792290463-3D4C015A197F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 03:27:30 | VAS-1792290448-DF121E77A50C | AGGREGATOR | TXN_COMPLETION | 1720.49ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:27:30 | VAS-1792290448-DF121E77A50C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |