SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:47:05 | VAS-1792284424-9CD9E038145D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 01:47:00 | VAS-1792284419-3DA83DB5D851 | AGGREGATOR | TXN_COMPLETION | 483.25ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 01:47:00 | VAS-1792284419-3DA83DB5D851 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 01:46:47 | VAS-1792284404-4B4E59549E0B | TELCO | TXN_COMPLETION | 2027.83ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 01:46:32 | VAS-1792284390-36F49F0E8184 | AGGREGATOR | TXN_COMPLETION | 1961.88ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:46:32 | VAS-1792284390-36F49F0E8184 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:46:26 | VAS-1792284385-2A5453BE4119 | TELCO | TXN_COMPLETION | 1045.47ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 01:46:11 | VAS-1792284370-0EC929B2E95D | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 01:46:08 | VAS-1792284365-FBECC6C93145 | AGGREGATOR | TXN_COMPLETION | 2010.22ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 01:46:08 | VAS-1792284365-FBECC6C93145 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 01:46:02 | VAS-1792284360-CF8E85CCED1B | TELCO | TXN_COMPLETION | 926.81ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 01:46:02 | VAS-1792284360-CF8E85CCED1B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 01:45:46 | VAS-1792284345-36C4D21EEDA9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 01:45:36 | VAS-1792284336-D6FBA41886FA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 01:45:27 | VAS-1792284327-1BDC35E2A99F | TELCO | TXN_COMPLETION | 2223.78ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 01:45:27 | VAS-1792284327-1BDC35E2A99F | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 01:45:04 | VAS-1790626034-6B6F577105D7 | AGGREGATOR | TXN_COMPLETION | 751.67ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 01:45:04 | VAS-1790626034-6B6F577105D7 | MERCHANT | TXN_COMPLETION | 1658269.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 01:45:03 | VAS-1792284302-6A07B9EBE2D6 | AGGREGATOR | TXN_COMPLETION | 1454.72ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 01:44:59 | VAS-1792284296-E444E072FFC7 | AGGREGATOR | TXN_COMPLETION | 2097.79ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |