SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:22:31 | VAS-1792268551-3339B17521EC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 21:22:28 | VAS-1792268546-E15A3FAC6EC8 | TELCO | TXN_COMPLETION | 1478.65ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 21:22:28 | VAS-1792268546-E15A3FAC6EC8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 21:22:22 | VAS-1792268541-D1109375226C | AGGREGATOR | TXN_COMPLETION | 1019.88ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 21:22:17 | VAS-1792268536-1387CD4AC70E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 21:22:13 | VAS-1792268531-6FF25F8EE11D | TELCO | TXN_COMPLETION | 2035.41ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 21:22:13 | VAS-1792268531-6FF25F8EE11D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 21:21:59 | VAS-1792268516-AA50CAB0174B | TELCO | TXN_COMPLETION | 1363.26ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:21:59 | VAS-1792268516-AA50CAB0174B | AGGREGATOR | TXN_COMPLETION | 1471.81ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:21:42 | VAS-1792268501-2039FEE1085E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 21:21:27 | VAS-1792268487-4140130FF56E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 21:21:14 | VAS-1792268472-ECC0EEEABDA8 | AGGREGATOR | TXN_COMPLETION | 1114.85ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 21:21:14 | VAS-1792268472-ECC0EEEABDA8 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 21:21:03 | VAS-1790950441-270E0FDD10B0 | AGGREGATOR | TXN_COMPLETION | 845.34ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 21:21:03 | VAS-1790950441-270E0FDD10B0 | MERCHANT | TXN_COMPLETION | 1318028.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 21:21:03 | VAS-1792268462-F8622CD147E8 | AGGREGATOR | TXN_COMPLETION | 814.72ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 21:20:59 | VAS-1792268457-EBB6269B24D0 | AGGREGATOR | TXN_COMPLETION | 1449.27ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 21:20:57 | VAS-1792268452-DE2AC8681FA2 | TELCO | TXN_COMPLETION | 2226.16ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 21:20:57 | VAS-1792268452-DE2AC8681FA2 | AGGREGATOR | TXN_COMPLETION | 2016.87ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 21:20:57 | VAS-1792268452-DE2AC8681FA2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | Airtel |