SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:53:50 | VAS-1792252429-57DD04881D3E | TELCO | TXN_COMPLETION | 820.01ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 16:53:21 | VAS-1792252399-A689E748C4A1 | AGGREGATOR | TXN_COMPLETION | 1317.40ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 16:53:21 | VAS-1792252399-A689E748C4A1 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 16:53:07 | VAS-1792252384-358F381B4993 | TELCO | TXN_COMPLETION | 1478.00ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 16:53:07 | VAS-1792252384-358F381B4993 | AGGREGATOR | TXN_COMPLETION | 661.86ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 16:53:07 | VAS-1792252384-358F381B4993 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 16:53:01 | VAS-1792252379-46211145A2F1 | TELCO | TXN_COMPLETION | 1072.01ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 16:53:01 | VAS-1792252379-46211145A2F1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 16:52:58 | VAS-1792252374-54415C05E842 | TELCO | TXN_COMPLETION | 2477.94ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 16:52:58 | VAS-1792252374-54415C05E842 | AGGREGATOR | TXN_COMPLETION | 1310.89ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 16:52:58 | VAS-1792252374-54415C05E842 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 16:52:50 | VAS-1792252370-94A18444C133 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:52:46 | VAS-1792252365-F079E5BC5C1F | TELCO | TXN_COMPLETION | 927.37ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:52:46 | VAS-1792252365-F079E5BC5C1F | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:52:40 | VAS-1792252360-E664EED02AD1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 16:52:37 | VAS-1792252355-0001A975896C | AGGREGATOR | TXN_COMPLETION | 1946.63ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:52:37 | VAS-1792252355-0001A975896C | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:52:31 | VAS-1791644133-5DA7939AEE31 | AGGREGATOR | TXN_COMPLETION | 1350.42ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 16:52:31 | VAS-1791644133-5DA7939AEE31 | MERCHANT | TXN_COMPLETION | 608222.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 16:52:31 | VAS-1792252350-DF31C79A90AF | AGGREGATOR | TXN_COMPLETION | 955.55ms | 400.00ms | Palmpay | NexBridge | Airtel |