SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3205 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.2% | 106 | QUEUED | CLOSED |
| SLB-20261011-3204 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261011-3203 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3202 | Oct 11 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261011-3201 | Oct 11 | Airtel | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261011-3200 | Oct 11 | MTN | Success Rate | 95.0% | 93.4% | 123 | QUEUED | CLOSED |
| SLB-20261011-3199 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 118 | QUEUED | CLOSED |
| SLB-20261011-3198 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3197 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261011-3196 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.4% | 105 | QUEUED | CLOSED |
| SLB-20261011-3195 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.7% | 100 | QUEUED | CLOSED |
| SLB-20261011-3194 | Oct 11 | Glo | Success Rate | 95.0% | 94.1% | 114 | QUEUED | CLOSED |
| SLB-20261011-3193 | Oct 11 | Airtel | Success Rate | 95.0% | 94.1% | 114 | QUEUED | CLOSED |
| SLB-20261011-3192 | Oct 11 | MTN | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3191 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 124 | QUEUED | OPEN |
| SLB-20261010-3190 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261010-3189 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.0% | 111 | QUEUED | OPEN |
| SLB-20261010-3188 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | OPEN |
| SLB-20261010-3187 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.7% | 100 | QUEUED | OPEN |
| SLB-20261010-3186 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 115 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:20:15 | VAS-1792326015-CB32AA59C806 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 13:20:10 | VAS-1792326007-48D9E7BFB213 | TELCO | TXN_COMPLETION | 1933.36ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 13:20:01 | VAS-1792326000-D631991B3383 | TELCO | TXN_COMPLETION | 827.20ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 13:19:40 | VAS-1792325978-BBB13EF1E5DE | AGGREGATOR | TXN_COMPLETION | 2018.74ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 13:19:32 | VAS-1792325970-B9674290B4BD | AGGREGATOR | TXN_COMPLETION | 1250.51ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 13:19:10 | VAS-1792325948-600247E54700 | AGGREGATOR | TXN_COMPLETION | 2021.71ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 13:19:10 | VAS-1792325948-600247E54700 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 13:19:01 | VAS-1792325941-B999D5441FD7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 13:18:55 | VAS-1792325933-1346535D70B4 | TELCO | TXN_COMPLETION | 1223.86ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 13:18:55 | VAS-1792325933-1346535D70B4 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 13:18:31 | VAS-1792325911-0E77625162C3 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:18:24 | VAS-1792325903-EEBFD3AB9EAA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:18:17 | VAS-1792325896-2A0AFFA34E63 | AGGREGATOR | TXN_COMPLETION | 858.87ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 13:17:54 | VAS-1792325874-6D63623A141A | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:17:48 | VAS-1792325866-09133DEB4244 | AGGREGATOR | TXN_COMPLETION | 1085.16ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 13:17:32 | VAS-1792325852-5D25A137135A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 13:17:25 | VAS-1792325844-993FB3148666 | TELCO | TXN_COMPLETION | 997.15ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 13:17:25 | VAS-1792325844-993FB3148666 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 13:17:18 | VAS-1792325837-83587FCBB47E | TELCO | TXN_COMPLETION | 1063.02ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 13:16:57 | VAS-1792325814-10AD70DE5F2B | AGGREGATOR | TXN_COMPLETION | 1906.75ms | 400.00ms | GTBank | Cordis Telcom | MTN |