SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:36:29 | VAS-1792298188-F292138C6A52 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 05:36:19 | VAS-1792298178-49C652E6D45C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 05:36:14 | VAS-1792298173-30B49D5E72AD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 05:36:04 | VAS-1792298163-018AAB9A2A03 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:35:59 | VAS-1791267544-ABD941CBC570 | MERCHANT | TXN_COMPLETION | 1030621.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:35:55 | VAS-1792298154-99038274FAB8 | AGGREGATOR | TXN_COMPLETION | 1553.80ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 05:35:29 | VAS-1792298129-056082106092 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 05:35:00 | VAS-1792298099-A5600ACA704A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 05:34:51 | VAS-1792298090-1F7E19AE217E | AGGREGATOR | TXN_COMPLETION | 1184.27ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:34:48 | VAS-1792298085-3DB180D1F551 | TELCO | TXN_COMPLETION | 1332.64ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:34:48 | VAS-1792298085-3DB180D1F551 | AGGREGATOR | TXN_COMPLETION | 1440.32ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:34:48 | VAS-1792298085-3DB180D1F551 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:34:36 | VAS-1792298075-FD633F9A3240 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 05:34:32 | VAS-1792298070-F0887CA88F44 | AGGREGATOR | TXN_COMPLETION | 1806.92ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:34:26 | VAS-1792298066-919A79BEABFF | AGGREGATOR | TXN_COMPLETION | 760.09ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 05:34:26 | VAS-1792298066-919A79BEABFF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 05:34:21 | VAS-1792298060-F40DE17F9C6A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 05:34:13 | VAS-1792298050-33488904D97C | AGGREGATOR | TXN_COMPLETION | 2365.08ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 05:34:13 | VAS-1792298050-33488904D97C | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 05:34:03 | VAS-1792298041-37BADAADB6E7 | AGGREGATOR | TXN_COMPLETION | 2028.87ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |