SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3185 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | OPEN |
| SLB-20261010-3184 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 131 | QUEUED | OPEN |
| SLB-20261010-3183 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3182 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261010-3181 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.9% | 112 | QUEUED | CLOSED |
| SLB-20261010-3180 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3179 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.9% | 97 | QUEUED | CLOSED |
| SLB-20261010-3178 | Oct 10 | Glo | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261010-3177 | Oct 10 | Airtel | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261010-3176 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 132 | QUEUED | CLOSED |
| SLB-20261010-3175 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3174 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 119 | QUEUED | CLOSED |
| SLB-20261010-3173 | Oct 10 | NexBridge | Success Rate | 95.0% | 93.8% | 116 | QUEUED | CLOSED |
| SLB-20261010-3172 | Oct 10 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261010-3171 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.8% | 99 | QUEUED | CLOSED |
| SLB-20261010-3170 | Oct 10 | Glo | Success Rate | 95.0% | 94.1% | 113 | QUEUED | CLOSED |
| SLB-20261010-3169 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 120 | QUEUED | CLOSED |
| SLB-20261010-3168 | Oct 10 | MTN | Success Rate | 95.0% | 93.0% | 134 | QUEUED | CLOSED |
| SLB-20261010-3167 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3166 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:16:34 | VAS-1792260993-6237C27DCFF2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 19:16:26 | VAS-1792260984-30825F61A58E | AGGREGATOR | TXN_COMPLETION | 1884.68ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 19:16:26 | VAS-1792260984-30825F61A58E | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 19:15:40 | VAS-1792260940-191BB86A12B0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 19:15:36 | VAS-1792260935-513A22DEB7F1 | AGGREGATOR | TXN_COMPLETION | 867.30ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 19:15:32 | VAS-1792260930-35BE91B99861 | TELCO | TXN_COMPLETION | 1701.30ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 19:15:32 | VAS-1792260930-35BE91B99861 | AGGREGATOR | TXN_COMPLETION | 1088.87ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 19:15:32 | VAS-1792260930-35BE91B99861 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 19:15:27 | VAS-1792260925-DFDF81A49629 | AGGREGATOR | TXN_COMPLETION | 1549.20ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 19:15:27 | VAS-1792260925-DFDF81A49629 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 19:15:11 | VAS-1792260910-61ED55B547B8 | AGGREGATOR | TXN_COMPLETION | 948.27ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 19:15:11 | VAS-1792260910-61ED55B547B8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 19:15:06 | VAS-1792260905-86EE0830A24D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 19:15:03 | VAS-1792260900-DA5D03C10015 | AGGREGATOR | TXN_COMPLETION | 2350.28ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 19:15:03 | VAS-1792260900-DA5D03C10015 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 19:14:51 | VAS-1792260890-06F1B5C495C1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 19:14:48 | VAS-1792260885-2DAB6B9C9356 | TELCO | TXN_COMPLETION | 648.83ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 19:14:48 | VAS-1792260885-2DAB6B9C9356 | AGGREGATOR | TXN_COMPLETION | 2027.59ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 19:14:48 | VAS-1792260885-2DAB6B9C9356 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 19:14:43 | VAS-1792260881-48F977389D1B | TELCO | TXN_COMPLETION | 1565.50ms | 500.00ms | Union Bank | Telcos Direct | Glo |