SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3125 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 111 | QUEUED | CLOSED |
| SLB-20261010-3124 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3123 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3122 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261010-3121 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261010-3120 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 132 | QUEUED | CLOSED |
| SLB-20261010-3119 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3118 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 115 | QUEUED | CLOSED |
| SLB-20261010-3117 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261010-3116 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261010-3115 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.3% | 109 | QUEUED | CLOSED |
| SLB-20261010-3114 | Oct 10 | Glo | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3113 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261010-3112 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261010-3111 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3110 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 119 | QUEUED | CLOSED |
| SLB-20261010-3109 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261010-3108 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.5% | 122 | QUEUED | CLOSED |
| SLB-20261010-3107 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20261010-3106 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 107 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:14:59 | VAS-1792329296-9F4763488881 | TELCO | TXN_COMPLETION | 1187.18ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 14:14:59 | VAS-1792329296-9F4763488881 | AGGREGATOR | TXN_COMPLETION | 1821.54ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 14:14:51 | VAS-1792329289-8FF0373A5C1B | AGGREGATOR | TXN_COMPLETION | 2334.66ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 14:14:51 | VAS-1792329289-8FF0373A5C1B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 14:14:28 | VAS-1792329267-5A9E0A310813 | TELCO | TXN_COMPLETION | 1219.58ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 14:14:28 | VAS-1792329267-5A9E0A310813 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 14:14:12 | VAS-1792329252-E6C2F62C3894 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 14:14:07 | VAS-1792329244-304F9BC7D8AC | AGGREGATOR | TXN_COMPLETION | 2020.77ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 14:14:07 | VAS-1792329244-304F9BC7D8AC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 14:13:44 | VAS-1792329222-CC3C18331201 | TELCO | TXN_COMPLETION | 1457.13ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 14:13:44 | VAS-1792329222-CC3C18331201 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 14:13:37 | VAS-1792329215-0353B75D6F5B | TELCO | TXN_COMPLETION | 1649.83ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 14:13:37 | VAS-1792329215-0353B75D6F5B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 14:13:28 | VAS-1792329208-36F90EB36512 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 14:13:21 | VAS-1792329200-106132ADAD48 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:13:13 | VAS-1792329193-CF10C590A1E8 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 14:12:58 | VAS-1792329178-3312D0D6BCF9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 14:12:53 | VAS-1792329170-5BCB2594C111 | TELCO | TXN_COMPLETION | 1721.91ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 14:12:53 | VAS-1792329170-5BCB2594C111 | AGGREGATOR | TXN_COMPLETION | 709.91ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 14:12:53 | VAS-1792329170-5BCB2594C111 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |