SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3045 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.5% | 109 | QUEUED | CLOSED |
| SLB-20261010-3044 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261010-3043 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 121 | QUEUED | CLOSED |
| SLB-20261010-3042 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3041 | Oct 10 | Airtel | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261010-3040 | Oct 10 | MTN | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261010-3039 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 92.7% | 143 | QUEUED | CLOSED |
| SLB-20261010-3038 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 119 | QUEUED | CLOSED |
| SLB-20261010-3037 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261010-3036 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.4% | 125 | QUEUED | CLOSED |
| SLB-20261010-3035 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261010-3034 | Oct 10 | Glo | Success Rate | 95.0% | 94.5% | 110 | QUEUED | CLOSED |
| SLB-20261010-3033 | Oct 10 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261010-3032 | Oct 10 | MTN | Success Rate | 95.0% | 92.6% | 145 | QUEUED | CLOSED |
| SLB-20261010-3031 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 92.9% | 138 | QUEUED | CLOSED |
| SLB-20261010-3030 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 115 | QUEUED | CLOSED |
| SLB-20261010-3029 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261010-3028 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.3% | 128 | QUEUED | CLOSED |
| SLB-20261010-3027 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261010-3026 | Oct 10 | Glo | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:03:49 | VAS-1792245826-6C92501D9518 | TELCO | TXN_COMPLETION | 693.70ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 15:03:49 | VAS-1792245826-6C92501D9518 | AGGREGATOR | TXN_COMPLETION | 2528.48ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 15:03:43 | VAS-1790490290-C5165F6DF5A5 | AGGREGATOR | TXN_COMPLETION | 707.41ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 15:03:43 | VAS-1790490290-C5165F6DF5A5 | MERCHANT | TXN_COMPLETION | 1755539.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 15:03:43 | VAS-1792245821-E7FC838CE510 | AGGREGATOR | TXN_COMPLETION | 1854.22ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 15:03:36 | VAS-1792245816-491A454F162F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 15:03:27 | VAS-1792245806-DEDAADB51B04 | AGGREGATOR | TXN_COMPLETION | 960.85ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 15:03:17 | VAS-1792245796-571B6656F4F0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 15:03:12 | VAS-1792245791-D67E703417D6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 15:03:09 | VAS-1792245786-4DF000F83E74 | TELCO | TXN_COMPLETION | 1829.68ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 15:03:09 | VAS-1792245786-4DF000F83E74 | AGGREGATOR | TXN_COMPLETION | 744.92ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 15:03:02 | VAS-1792245782-5B96B5FA8FC2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 15:02:58 | VAS-1792245777-F721CF2CB8AC | AGGREGATOR | TXN_COMPLETION | 1051.69ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 15:02:58 | VAS-1792245777-F721CF2CB8AC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 15:02:52 | VAS-1792245772-66F0A19632E7 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 15:02:44 | VAS-1792245762-5A80B6E1844A | TELCO | TXN_COMPLETION | 1608.49ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 15:02:44 | VAS-1792245762-5A80B6E1844A | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 15:02:39 | VAS-1792245757-7696DB1F7B1B | AGGREGATOR | TXN_COMPLETION | 1881.37ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 15:02:39 | VAS-1792245757-7696DB1F7B1B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 15:02:28 | VAS-1792245747-48272D35256A | TELCO | TXN_COMPLETION | 998.21ms | 500.00ms | FirstBank | NexBridge | Glo |