SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3005 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.8% | 102 | QUEUED | CLOSED |
| SLB-20261010-3004 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3003 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3002 | Oct 10 | Glo | Success Rate | 95.0% | 94.7% | 106 | QUEUED | CLOSED |
| SLB-20261010-3001 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 126 | QUEUED | CLOSED |
| SLB-20261010-3000 | Oct 10 | MTN | Success Rate | 95.0% | 93.4% | 131 | QUEUED | CLOSED |
| SLB-20261009-2999 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 139 | QUEUED | OPEN |
| SLB-20261009-2998 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | OPEN |
| SLB-20261009-2997 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.7% | 105 | QUEUED | OPEN |
| SLB-20261009-2996 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.8% | 121 | QUEUED | OPEN |
| SLB-20261009-2995 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261009-2994 | Oct 09 | Glo | Success Rate | 95.0% | 94.9% | 103 | QUEUED | OPEN |
| SLB-20261009-2993 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 127 | QUEUED | OPEN |
| SLB-20261009-2992 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 129 | QUEUED | OPEN |
| SLB-20261009-2991 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2990 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 120 | QUEUED | CLOSED |
| SLB-20261009-2989 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 112 | QUEUED | CLOSED |
| SLB-20261009-2988 | Oct 09 | Primus VAS | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261009-2987 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2986 | Oct 09 | Glo | Success Rate | 95.0% | 95.0% | 102 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:25:35 | VAS-1792283131-FFEC0F20C6E8 | TELCO | TXN_COMPLETION | 1930.85ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:25:35 | VAS-1792283131-FFEC0F20C6E8 | AGGREGATOR | TXN_COMPLETION | 2108.41ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:25:35 | VAS-1792283131-FFEC0F20C6E8 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:25:27 | VAS-1792283127-97BE4FABE569 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 01:25:18 | VAS-1792283117-7B6FA4C6ACF1 | TELCO | TXN_COMPLETION | 1163.62ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:25:04 | VAS-1792283103-00B351DAAA27 | AGGREGATOR | TXN_COMPLETION | 933.41ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 01:25:04 | VAS-1792283103-00B351DAAA27 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 01:24:57 | VAS-1792283097-98FD6FAA875E | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 01:24:48 | VAS-1792283087-4D19C3CB5AE7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:24:44 | VAS-1792283082-FE614A05B838 | AGGREGATOR | TXN_COMPLETION | 1288.26ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 01:24:44 | VAS-1792283082-FE614A05B838 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 01:24:38 | VAS-1792283077-D49C14920C60 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 01:24:35 | VAS-1792283072-7396CEBF9C9B | TELCO | TXN_COMPLETION | 2129.21ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:24:35 | VAS-1792283072-7396CEBF9C9B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:24:28 | VAS-1792283068-0DD4F5F7C8BF | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 01:24:27 | VAS-1792283066-A48CE75660A4 | AGGREGATOR | TXN_COMPLETION | 2245.90ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 01:24:15 | VAS-1792283053-DE0E2F22213B | TELCO | TXN_COMPLETION | 2086.84ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 01:24:15 | VAS-1792283053-DE0E2F22213B | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 01:24:05 | VAS-1792283043-76D8FE8CEDCB | AGGREGATOR | TXN_COMPLETION | 1746.09ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 01:24:01 | VAS-1792283038-C6F3E72ECE53 | TELCO | TXN_COMPLETION | 2410.35ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |