SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2945 | Oct 09 | Airtel | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
| SLB-20261009-2944 | Oct 09 | MTN | Success Rate | 95.0% | 93.5% | 132 | QUEUED | CLOSED |
| SLB-20261009-2943 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.6% | 142 | QUEUED | CLOSED |
| SLB-20261009-2942 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 122 | QUEUED | CLOSED |
| SLB-20261009-2941 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 113 | QUEUED | CLOSED |
| SLB-20261009-2940 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.8% | 101 | QUEUED | CLOSED |
| SLB-20261009-2939 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261009-2938 | Oct 09 | Glo | Success Rate | 95.0% | 94.6% | 108 | QUEUED | CLOSED |
| SLB-20261009-2937 | Oct 09 | Airtel | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261009-2936 | Oct 09 | MTN | Success Rate | 95.0% | 93.6% | 130 | QUEUED | CLOSED |
| SLB-20261009-2935 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.3% | 148 | QUEUED | CLOSED |
| SLB-20261009-2934 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 126 | QUEUED | CLOSED |
| SLB-20261009-2933 | Oct 09 | NexBridge | Success Rate | 95.0% | 94.4% | 111 | QUEUED | CLOSED |
| SLB-20261009-2932 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.9% | 100 | QUEUED | CLOSED |
| SLB-20261009-2931 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261009-2930 | Oct 09 | Glo | Success Rate | 95.0% | 94.2% | 113 | QUEUED | CLOSED |
| SLB-20261009-2929 | Oct 09 | Airtel | Success Rate | 95.0% | 93.4% | 129 | QUEUED | CLOSED |
| SLB-20261009-2928 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 127 | QUEUED | CLOSED |
| SLB-20261009-2927 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.4% | 146 | QUEUED | CLOSED |
| SLB-20261009-2926 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:14:26 | VAS-1792282465-184275D79F1F | AGGREGATOR | TXN_COMPLETION | 823.06ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 01:14:14 | VAS-1792282453-DDDBC287DAF7 | AGGREGATOR | TXN_COMPLETION | 739.72ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 01:14:04 | VAS-1792282443-D0F47F8C2162 | AGGREGATOR | TXN_COMPLETION | 410.58ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:14:04 | VAS-1792282443-D0F47F8C2162 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:13:59 | VAS-1792282438-104B5140BBD4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:13:56 | VAS-1792282434-D7C909D84385 | TELCO | TXN_COMPLETION | 1973.09ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 01:13:56 | VAS-1792282434-D7C909D84385 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 01:13:51 | VAS-1792282429-FD5D7BB8811D | TELCO | TXN_COMPLETION | 1141.83ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:13:51 | VAS-1792282429-FD5D7BB8811D | AGGREGATOR | TXN_COMPLETION | 1238.67ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:13:37 | VAS-1792282414-C98E052B230B | TELCO | TXN_COMPLETION | 1863.46ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:13:37 | VAS-1792282414-C98E052B230B | AGGREGATOR | TXN_COMPLETION | 1268.55ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:13:37 | VAS-1792282414-C98E052B230B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:13:26 | VAS-1792282404-87B13733F4AF | AGGREGATOR | TXN_COMPLETION | 1218.13ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 01:13:16 | VAS-1792282394-0A75A569F9AD | AGGREGATOR | TXN_COMPLETION | 1824.95ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 01:13:12 | VAS-1792282389-B433AA815803 | AGGREGATOR | TXN_COMPLETION | 1869.35ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 01:13:12 | VAS-1792282389-B433AA815803 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 01:12:53 | VAS-1792282370-CD1849B9C902 | AGGREGATOR | TXN_COMPLETION | 2556.50ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 01:12:53 | VAS-1792282370-CD1849B9C902 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 01:12:36 | VAS-1792282355-4C5CAB92C16A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 01:12:26 | VAS-1792282345-2B80F96D90E3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | MTN |