CBN Oversight Dashboard
System-wide • Real-time • February 2026
TX Success Rate Today
98.7%
+from 67% baseline
Monthly Value Leakage
N318M
97.4% vs N12B baseline
Consumer Complaints MTD
142
97% reduction
Avg Refund Time
4.2hrs
From 3-7day manual
Auto Resolution Rate
96.2%
Target: 95%
24h Refund SLA Compliance
100%
All Reversals in SLA
Commission (FEB MTD)
N14.4B
4.5% floor. All MNOs
Unresolved GAP
N60M
Glo dispute Enforcement Active
Failure Rate Trend (30Days)
Day 1
Day 7
Day 14
Day 21
Today
Failure rate from 33% to 1.3%
Today spike = 9mobile outage
Settlement Integrity Check
Total Debits (Feb MTD) N320B
Successfully Provisioned N313.8B (97.8%)
Auto-Reversed N6.7B
Switch-Credited N230M
Unresolved-GAP N70M (Glo dispute)
Glo N60M shortfall — Switch enforcement active
Consumer Complaint Log (FEB MTD)
| Complaint Ref | Merchant | MNO | Switch-Txn-ID | Amount | Type | Opened | Resolution | Status |
|---|---|---|---|---|---|---|---|---|
| CMP-2026-142 | GTBank | Glo | SW-2026-0041902 | N2,000 | Debit without value | Feb 23 | Auto-reversed 4h | RESOLVED |
| CMP-2026-141 | Opay | 9mobile | SW-2026-0041788 | N500 | 3Debit without value | Feb 23 | Switch credit 28min | RESOLVED |
| CMP-2026-099 | Access Bank | MTN | SW-2026-0038204 | N5,000 | Value Disputed | Feb 18 | Audit trail reviewed | RESOLVED |
• 142 complaints this month. Prior to Switch, VTU was a top-3 NCC complaint category. Now projected to exit top-10.
Success Rate By Merchant
Top & Bottom 5MoMo PSB 99.4%
Access Bank 99.3%
GTBank 99.1%
Opay 98.8%
Kuda MFB 98.6%
Stanbic IBTC 94.1%
Union Bank 91.8%
All Merchants Type
00:00
23:59
Industry Success Rate By Day (Feb 2026)
98%
97%
99%
98%
96%
99%
100%
98%
97%
99%
98%
99%
100%
98%
90%
92%
98%
99%
100%
85%
96%
98%
99%
90%
80%
Feb 1 Feb 5 Feb 10 Feb 15 Feb 20 Today
Dipps on Feb 15 (9mobile outage), Feb 20 (Glo), today (9mobile again). Overall MTD rate: 98.7%