NCC Overview

MNO SLA performance • Complaint volumes • Downtime incidents • February 2026

24-02-2026
1

Admin

MTN

• COMPLIANT
A+
Provisioning 99.8%
Avg Response 12s
Downtime Notices 1 of 1
Complaints 13

AIRTEL

• COMPLIANT
A
Provisioning 99.6%
Avg Response 15s / 30s
Downtime Notices N/A
Complaints 24

GLO

• COMPLIANT
C
Provisioning 98.1%
Avg Response 45s
Downtime Notices 0 of 2
Complaints 47

9mobile

• COMPLIANT
C
Provisioning 87.6%
Avg Response API DOWN
Downtime Notices 0 of 3
Complaints 58

COMPLAINT VOLUME BY MNO

9mobile 58 complaints
Glo 47 complaints
Airtel 24 complaints
MTN 13 complaints

Total 142 vs pre-switch estimated 5,000/month. 97% reduction attributed to Switch Auto-resolution

MNO PROVISIONING SUCCESS TREND

Week 1
Week 2
Week 3
Week 4
MTN / Airtel
Glo
9mobile

SLA BREACH NOTICE

(PENDING NCC ACTION)
NOTICE REFMNOBREACH TYPEEVIDENCEAFFECTEDGENERATEDSTATUSACTION
NCC-2026-0189mobileAPI AvailabilitySwitch Log Export23Today 14:34• PENDING NCC
CC-2026-017GloSuccess RateSwitch Log Export47Today 14:34• PENDING NCC
CC-2026-014GloResponse TimeSwitch Log Export312Feb 20• ACKNOWLEDGED
NCC-2026-0099mobileNo Notice GivenSwitch Log Export0Feb 15• RESOLVED