Settings

SLA thresholds • Commission rates • Participant onboarding • Dual approval required for rate changes

SLA threshold changes require approval from a second Switch Administrator. Changes take effect on next billing cycle.

Provisioning SLA (seconds)

Min Monthly Success Rate (%)

Min API Availability (%)

Retry Window (seconds)

Downtime Alert Threshold (%)

Advance Notice Required (min)

TXN-ID Assignment (ms)

Event Log Latency (ms)

Portal Refresh (seconds)

FI Alert Broadcast (seconds)

Target Monthly Uptime (%)

Auto-Failover Threshold (%)

MNO Failure — Reversal SLA (hours)

Aggr Failure — Reversal SLA (hours)

Dispute Resolution SLA (hours)

Switch Credit Issue Time (min)