Escalations Queue

24-02-2026
1

Admin

Active Escalations

12

Retries In-flight

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Auto-reversal pending

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Total Failed Today

12

SW-2026-0042290 - 9mobile suppression. Customer debit held >6 minutes

14:28

Switch Credit required - Aggr-003 settlement account will be debited

Recent Transactions

TXN-IDTimeMerchantM-TypeAggr.MNOProductAmount (N)BeneficiaryStatusError CodeSLA TimerStateAction
TXN000038:03:00 AMZenith BankFI-DMBSwiftRoute NGGlo1,003+234700000103ESCALATED——PendingView
TXN000078:07:00 AMUnion BankFI-DMBPrimus VASMTN1,007+234700000107ESCALATED——PendingView
TXN000118:11:00 AMFirst Bank of NigeriaFI-DMBTelcos DirectAirtel1,011+234700000111ESCALATED——PendingView
TXN000238:23:00 AMGuaranty Trust BankFI-DMBSwiftRoute NGAirtel1,023+234700000123ESCALATED——PendingView
TXN000278:27:00 AMFidelity BankFI-DMBPrimus VASGlo1,027+234700000127ESCALATED——PendingView
TXN000318:31:00 AMZenith BankFI-DMBTelcos DirectMTN1,031+234700000131ESCALATED——PendingView
TXN000358:35:00 AMUnion BankFI-DMBCordis TelcomAirtel1,035+234700000135ESCALATED——PendingView
TXN000158:15:00 AMAccess BankFI-DMBCordis TelcomGlo1,015+234700000115ESCALATED——PendingView
TXN000198:19:00 AMUnited Bank for AfricaFI-DMBNexBridgeMTN1,019+234700000119ESCALATED——PendingView
TXN000398:39:00 AMFirst Bank of NigeriaFI-DMBNexBridgeGlo1,039+234700000139ESCALATED——PendingView
TXN000438:43:00 AMAccess BankFI-DMBSwiftRoute NGMTN1,043+234700000143ESCALATED——PendingView
TXN000478:47:00 AMUnited Bank for AfricaFI-DMBPrimus VASAirtel1,047+234700000147ESCALATED——PendingView

Escalation Per Day (Last 14days)

Normal
Elevated
Incident
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Error Code Summary (Today)

CodeDescriptionResponsibleCount% of Failures
No error codes found

RESOLVED TODAY (Auto)

Auto-Resolution Rate —

Escalation by MNO (Today)

Glo 33%
MTN 33%
Airtel 33%