SLA Monitor
24-02-2026
1
Admin
Real-time SLA compliance • Per-MNO • Per-Aggregator • February 2026
MTN
COMPLIANTA+
Provisioning 99.80%
Avg Response 12ms / 30ms
Availability 99.80%
Breach Rate 0.20%
Airtel
COMPLIANTA
Provisioning 99.60%
Avg Response 15ms / 30ms
Availability 99.70%
Breach Rate 0.40%
Glo
BREACHEDC
Provisioning 98.10%
Avg Response 48ms / 30ms
Availability 98.10%
Breach Rate 19.00%
9Mobile
SUPPRESSEDC
Provisioning 98.10%
Avg Response 44ms / 30ms
Availability 98.10%
Breach Rate 19.00%
SLA Breach Rate Trend (30DAYS)
02-20
02-23
• Spiked today due to 9mobile outage • Glo consistently above threshold
Aggregator Uptime SLA
Floor: 99.5%Aggr-001 Telcos Direct
99.9%Aggr-002 Primus VAS
99.7%Aggr-003 SwiftRoute NG
98.8%Aggr-004 NexBridge
99.6%Aggr-005 Cordis Telcom
99.5%Aggr-003 SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Breach Log (This month)
| Date | MNO | Metric Breached | Threshold | Actual | Transactions Affected | NCC Notice | Status |
|---|---|---|---|---|---|---|---|
| 2026-02-23 | 9Mobile | API Availability | 99.5% | 87.0% | 23 | QUEUED | OPEN |
| 2026-02-23 | Glo | Provisioning Success | 99.0% | 98.0% | 47 | QUEUED | OPEN |
| 2026-02-23 | Glo | Response Time | <30s | avg 50s | 312 | SENT | CLOSED |
| 2026-02-20 | 9Mobile | Downtime Notice | 3h min lead | No notice | 0 | SENT | CLOSED |