SLA BREACH - Glo provisioning response exceeded 30s threshold
14:33:38Retry via Aggr-001 initiated at 14:33:40 • Auto-reversal triggers at 14:34:08 if retry fails
TRANSACTION INFO
id TXN00010
amount N500.00
type Airtime
beneficiary 0801***9012
fi Opay
aggregator Aggr-002 (Primus VAS)
mno Glo
debit Confirmed 14:33:08.014
sla Window 30 seconds
sla Elapsed 47s - BREACH
current State ESCALATED
COMMISSION ACCRUAL (On Success)
FI (Opay) - 2.5% N12.50
Aggregator (Primus) - 1.0% N5.00
Switch Admin 1.0% N5.00
MNO Total - 4.5% N22.50
Commission held pending resolution of ESCALATED state
AUDIT TRAIL - IMMUTABLE EVENT LOG
14:33:08.014
INITIATED - FI debit confirmed, Switch notified!
FI: Opay • Debit payload received • TXN-ID assigned in 138ms
14:33:08.203
ROUTING - Switch-TXN-ID assigned, SLA timer started
Switch-TXN-ID:SW-2026-0042317 • Hash: c3f7e8... (immutable)
14:33:08.580
PENDING - Aggregator forwarded to Glo MNO API
Aggr-02 confirmed forward • Awaiting Glo provisioning callback
14:33:38.000
ESCALATED - SLA window expired (30s), no MNO callback
Breach recorded against Glo • Retry via aggr-001 initiated
14:33:40.000 in progress...
Retry via aggr-001 - Glo API - Auto-reversal queued at 14:34:08
RESOLUTION OPTIONS
Retry (in progress) • via aggr-001 • Glo • ETA 28s
Auto-reversal (queued) Triggers at 14:34:08 if retry fails.
Switch Credit (manual) • Airtime issued • Aggr-002 billed