SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:59:34 | VAS-1792281573-9DF5EA4E3D1E | AGGREGATOR | TXN_COMPLETION | 429.06ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 00:59:34 | VAS-1792281573-9DF5EA4E3D1E | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 00:59:30 | VAS-1792281568-1C8AD031501F | AGGREGATOR | TXN_COMPLETION | 1582.55ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 00:59:30 | VAS-1792281568-1C8AD031501F | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 00:59:20 | VAS-1792281559-C438AEB1BC6E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 00:59:14 | VAS-1792281554-84F628B1C287 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 00:59:12 | VAS-1792281549-568A752E91EE | TELCO | TXN_COMPLETION | 950.05ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 00:59:12 | VAS-1792281549-568A752E91EE | AGGREGATOR | TXN_COMPLETION | 2361.07ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 00:59:12 | VAS-1792281549-568A752E91EE | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 00:59:04 | VAS-1792281544-906B52AA690F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 00:59:01 | VAS-1792281539-21E83AAFD34D | TELCO | TXN_COMPLETION | 2055.48ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:59:01 | VAS-1792281539-21E83AAFD34D | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:58:54 | VAS-1792281534-7F6ED083E400 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 00:58:37 | VAS-1792281514-3738B1E33E83 | AGGREGATOR | TXN_COMPLETION | 2138.00ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:58:37 | VAS-1792281514-3738B1E33E83 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:58:21 | VAS-1792281500-D2CF80D29D86 | AGGREGATOR | TXN_COMPLETION | 1043.74ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 00:58:21 | VAS-1792281500-D2CF80D29D86 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 00:58:17 | VAS-1792281495-F947DE03BC31 | AGGREGATOR | TXN_COMPLETION | 2181.52ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 00:58:17 | VAS-1792281495-F947DE03BC31 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 00:58:06 | VAS-1792281485-9547E7495DA7 | TELCO | TXN_COMPLETION | 983.47ms | 500.00ms | Access Bank | NexBridge | Airtel |