SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261011-3225 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 116 | QUEUED | CLOSED |
| SLB-20261011-3224 | Oct 11 | MTN | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3223 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 94.0% | 117 | QUEUED | CLOSED |
| SLB-20261011-3222 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3221 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.4% | 103 | QUEUED | CLOSED |
| SLB-20261011-3220 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.2% | 109 | QUEUED | CLOSED |
| SLB-20261011-3219 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.4% | 106 | QUEUED | CLOSED |
| SLB-20261011-3218 | Oct 11 | Glo | Success Rate | 95.0% | 94.5% | 107 | QUEUED | CLOSED |
| SLB-20261011-3217 | Oct 11 | Airtel | Success Rate | 95.0% | 93.9% | 118 | QUEUED | CLOSED |
| SLB-20261011-3216 | Oct 11 | MTN | Success Rate | 95.0% | 93.7% | 119 | QUEUED | CLOSED |
| SLB-20261011-3215 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261011-3214 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3213 | Oct 11 | NexBridge | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261011-3212 | Oct 11 | Primus VAS | Success Rate | 95.0% | 94.1% | 112 | QUEUED | CLOSED |
| SLB-20261011-3211 | Oct 11 | 9Mobile | Success Rate | 95.0% | 94.6% | 102 | QUEUED | CLOSED |
| SLB-20261011-3210 | Oct 11 | Glo | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261011-3209 | Oct 11 | Airtel | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261011-3208 | Oct 11 | MTN | Success Rate | 95.0% | 93.6% | 121 | QUEUED | CLOSED |
| SLB-20261011-3207 | Oct 11 | Telcos Direct | Success Rate | 95.0% | 93.8% | 122 | QUEUED | CLOSED |
| SLB-20261011-3206 | Oct 11 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:59:34 | VAS-1792281573-9DF5EA4E3D1E | AGGREGATOR | TXN_COMPLETION | 429.06ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 00:59:34 | VAS-1792281573-9DF5EA4E3D1E | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 00:59:30 | VAS-1792281568-1C8AD031501F | AGGREGATOR | TXN_COMPLETION | 1582.55ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 00:59:30 | VAS-1792281568-1C8AD031501F | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 00:59:20 | VAS-1792281559-C438AEB1BC6E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 00:59:14 | VAS-1792281554-84F628B1C287 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 00:59:12 | VAS-1792281549-568A752E91EE | TELCO | TXN_COMPLETION | 950.05ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 00:59:12 | VAS-1792281549-568A752E91EE | AGGREGATOR | TXN_COMPLETION | 2361.07ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 00:59:12 | VAS-1792281549-568A752E91EE | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 00:59:04 | VAS-1792281544-906B52AA690F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 00:59:01 | VAS-1792281539-21E83AAFD34D | TELCO | TXN_COMPLETION | 2055.48ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:59:01 | VAS-1792281539-21E83AAFD34D | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:58:54 | VAS-1792281534-7F6ED083E400 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 00:58:37 | VAS-1792281514-3738B1E33E83 | AGGREGATOR | TXN_COMPLETION | 2138.00ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:58:37 | VAS-1792281514-3738B1E33E83 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:58:21 | VAS-1792281500-D2CF80D29D86 | AGGREGATOR | TXN_COMPLETION | 1043.74ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 00:58:21 | VAS-1792281500-D2CF80D29D86 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 00:58:17 | VAS-1792281495-F947DE03BC31 | AGGREGATOR | TXN_COMPLETION | 2181.52ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 00:58:17 | VAS-1792281495-F947DE03BC31 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 00:58:06 | VAS-1792281485-9547E7495DA7 | TELCO | TXN_COMPLETION | 983.47ms | 500.00ms | Access Bank | NexBridge | Airtel |