SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261010-3105 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261010-3104 | Oct 10 | MTN | Success Rate | 95.0% | 92.9% | 134 | QUEUED | CLOSED |
| SLB-20261010-3103 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.7% | 123 | QUEUED | CLOSED |
| SLB-20261010-3102 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261010-3101 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.3% | 110 | QUEUED | CLOSED |
| SLB-20261010-3100 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261010-3099 | Oct 10 | 9Mobile | Success Rate | 95.0% | 94.1% | 114 | QUEUED | CLOSED |
| SLB-20261010-3098 | Oct 10 | Glo | Success Rate | 95.0% | 94.8% | 105 | QUEUED | CLOSED |
| SLB-20261010-3097 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 124 | QUEUED | CLOSED |
| SLB-20261010-3096 | Oct 10 | MTN | Success Rate | 95.0% | 93.2% | 129 | QUEUED | CLOSED |
| SLB-20261010-3095 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261010-3094 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 120 | QUEUED | CLOSED |
| SLB-20261010-3093 | Oct 10 | NexBridge | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261010-3092 | Oct 10 | Primus VAS | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261010-3091 | Oct 10 | 9Mobile | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261010-3090 | Oct 10 | Glo | Success Rate | 95.0% | 94.6% | 108 | QUEUED | CLOSED |
| SLB-20261010-3089 | Oct 10 | Airtel | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261010-3088 | Oct 10 | MTN | Success Rate | 95.0% | 93.3% | 127 | QUEUED | CLOSED |
| SLB-20261010-3087 | Oct 10 | Telcos Direct | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261010-3086 | Oct 10 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:02:10 | VAS-1792252930-5116E1B3EE4B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 17:02:06 | VAS-1792252925-19B32DEAA42E | TELCO | TXN_COMPLETION | 807.64ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:02:06 | VAS-1792252925-19B32DEAA42E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:02:01 | VAS-1792252920-9C7729BAB401 | AGGREGATOR | TXN_COMPLETION | 412.00ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 17:01:58 | VAS-1792252915-C85C0A7B4E72 | AGGREGATOR | TXN_COMPLETION | 1976.50ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:01:58 | VAS-1792252915-C85C0A7B4E72 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:01:35 | VAS-1792252891-DF72B0A49BB1 | TELCO | TXN_COMPLETION | 1815.72ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 17:01:35 | VAS-1792252891-DF72B0A49BB1 | AGGREGATOR | TXN_COMPLETION | 2283.21ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 17:01:35 | VAS-1792252891-DF72B0A49BB1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 17:01:17 | VAS-1790413459-5BC556C46F78 | MERCHANT | TXN_COMPLETION | 1839416.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 17:01:14 | VAS-1792252871-3CFB8220660F | AGGREGATOR | TXN_COMPLETION | 2469.81ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 17:00:52 | VAS-1792252851-461234FA4B97 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 17:00:30 | VAS-1792252827-A6E7CBFDF30D | TELCO | TXN_COMPLETION | 2494.24ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:00:22 | VAS-1792252822-62FA7CE043B7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 17:00:08 | VAS-1792252807-5CFF09244D44 | TELCO | TXN_COMPLETION | 535.35ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 17:00:08 | VAS-1792252807-5CFF09244D44 | AGGREGATOR | TXN_COMPLETION | 590.55ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 17:00:06 | VAS-1792252803-A1675BD14EDE | TELCO | TXN_COMPLETION | 1076.31ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:00:06 | VAS-1792252803-A1675BD14EDE | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:59:58 | VAS-1792252797-05F491E35B7B | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 16:59:44 | VAS-1792252782-116924D3D487 | AGGREGATOR | TXN_COMPLETION | 966.20ms | 400.00ms | Opay | Telcos Direct | Airtel |